The eGovernment Interest Group has published a Group Note of Improving Access to Government through Better Use of the Web. This document is an attempt to describe, but not yet solve, the variety of issues and challenges faced by governments in their efforts to apply 21st century capabilities to eGovernment initiatives. It provides examples of existing, applicable open Web standards. Where government needs in the development of eGovernment services are not currently met by existing standards, those gaps are noted.
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eGovernment is the use of the Web and other information technologies by governments to interact with the citizenry, between departments and divisions, and with other governments.